The coffee industry suffers because its largest workforce (baristas and service staff) are often employed by the least experienced in the industry. We make it very easy for people to start cafes simply because they want to, rather than expecting them or demanding they at least know the basics of what they do. I worry we continue to set the bar too low to enter the commercial roasting business. I’m all for people being passionate about their product. I’m also passionate about people investing their energies in developing their skills before they try and leverage them in return for people’s money.
Cafe Imports and Roast Profiles « jimseven.
This is one of the reasons why coffeshops have the biggest failure rates in the whole food service industry. People don’t know how to keep the quality in their products, from acquisition to final presentation for the patron.
I actually drove a cab for two years and I think I know what the problem might be.
Comment posted in the thread What company has forever lost your business? Why? and includes a nice list of companies that do not deserve your business:
- Nestle – Exploitative business practices across the world – including child labor.
- Walmart – The douchebags of Corporate America.
- Ticketmaster – Practically monopolized ticket sales in the US.
- AT&T – Bad service along with bad customer service.
- Avis – Bad service along with bad customer service.
- Time Warner – Bad service along with bad customer service.
- Entertainment Arts – General assholery in the gaming industry.
- Urban Outfitters – Support of homophobic organizations and media plagiarism.
- Papa Johns – Actively dodging Obamacare.
- BP – Business practices which led to the Deepwater Horizon spill haven’t changed.
- American Airlines – Bad service along with bad customer service.
“If you have already got 96 percent of what you want,” Ferguson told Salon, “why not take the remaining 4? That’s where the culture of American finance is right now, and I think it’s really dangerous for the country.”
Corporate criminals gone wild – Wall Street – Salon.com. (via BoingBoing)