The original post is here. Go read it, it will make your life better. Also make sure to read the comments, there is gold in them, specially these:
- First off, myself, an agent of Verizon DSL tech support
- An agent of Amazon.com
- An agent for BestBuy.com
So, combining the post itself with those three comments gives this:
- Don’t be a jackass by ordering us around. You may be the customer, but you are not the boss.
- Use the post as a guide after you have had the problem for a while without a satisfactory solution.
- Regardless of what happens, don’t scream at us. Would you like to be the customer remembered as “the kamikaze”? I have first-hand knowledge of a kamikaze customer. We agents always get a laugh out of it.