So Evernote got cracked into and they’re having everyone reset their passwords. It works well, except when it doesn’t:
They’re telling me I can use letters and numbers and punctuation characters but then I enter a nice complex passphrase (not password!) and I just get that little error message. No help mouseovers, no links to a FAQ or blog post.
Then I entered a passphrase with all space characters removed soyouendupwithsomethinglikethis and it worked. Got account access back. It could be helpful to tell people they cannot use spaces at all, specially after punctuation characters.
Evernote is doing many things right, but password resetting is not one of them.