The unhappy truth is the complexity of our technological environment has exceeded the cognitive grasp of most humans. We now have an unsustainable mismatch between “middle-class” work and the cognitive talents of a large percentage of Americans.
This is something we experienced at helpdeskJerb (a school). Most of the upper management had worked there for decades and had seen the technological environment go from zero tech to full-on academic infrastructure.
… And the vast majority of them could not handle it. About the most they can do is interact via email. Instant messaging? CRM? ERP? Completely out of their abilities. Which meant they need assistants to translate and handle things coming from the system/environment into something they could manage via email… bypassing the system entirely. It’s fine for them, but then someone has to enter the information into the system. During my time there we found this usually doesn’t happen, so there’s a lot of institutional memory that is lost when people leave the school.
That’s the management. Noticed the same thing happening with new students: A fair number of them were completely unable to navigate the school’s intranet and course management systems, requiring extra attention from counselors and assistants to get them signed up for what they wanted to study.
For all that modernity provides, it doesn’t help when you’re disabled. And now with the incoming US administration, they would rather you just die.