How To Mind Control Customer Service Reps

/ ruidoz.com / consumerist, customer support, DSL, Humanidad, Soporte Tecnico, verizon

The original post is here. Go read it, it will make your life better. Also make sure to read the comments, there is gold in them, specially these:

So, combining the post itself with those three comments gives this:

  • Don’t be a jackass by ordering us around. You may be the customer, but you are not the boss.
  • Use the post as a guide after you have had the problem for a while without a satisfactory solution.
  • Regardless of what happens, don’t scream at us. Would you like to be the customer remembered as “the kamikaze”? I have first-hand knowledge of a kamikaze customer. We agents always get a laugh out of it.
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