Today I’m pretty sure I made a customer cry.
It’s not like I’m proud of the fact, but I do feel the customer had it coming. After trying — without success — to have the customer follow my instructions for 20 minutes after my shift ended, there is nothing like the end of the call.
That’s why we tech support agents give you instructions to fix your problems; so we don’t make you cry.
Bonus: When calling back you get to deal with the IVR. When you do finally get to an agent, s/he’ll read the notes I left and will pull his/her guard up. When that happens… well, you’re pretty much screwed.