Annoyances

“Can I get someone who speaks English?”
I do believe I am speaking in English. What can I do for you?

Just because you’re calling customer service doesn’t mean I’m outside the US.

“I want to speak with a manager”
Sure thing. Can I have your order so I can tell my manager what you’re calling about?
“No I want a manager now because I don’t want to talk to you”
Unless I obtain this information I cannot transfer you to a manager. Anything else?

Give me something so I can help you. Otherwise I’ll tell you to fuck off.

“I want a cut”
We all want things. Do one more order and you’ll get your cut.
“NO I WANT A CUT NOW”
You already accepted the order. Finish it and you get cut. Otherwise you get written up.

These people are the ones doing the work, but really, most of them are idiots.

“Your menu is out of date and all the prices are wrong”
I can fix the prices on this order, have you sent your menu in?
“WE DON’T HAVE TIME FOR THAT”
Do. Not. Yell. At. Me.

There’s a reason why people don’t order from you anymore, dear restaurant owner.

Not getting paid enough for this

At work we use the G Suite for most everything and it works okay — for the most part. The problem is that we’re starting to have so much documentation that is just frozen in a spreadsheet or document that is just… out of sight, where no one pays it attention ever again.

I’m having a devil of a time convincing someone, anyone that having something other than the mess of documents we have shared between all of us is something worth having. Our current system simply doesn’t allow for detailed notes to be kept on all the parties involved for what we do: The sellers, the customers, the employees, so we end up just having the knowledge be stored on someone’s mind, where it can’t be efficiently shared.

And when that person leaves the knowledge is lost.

So now I’m wracking my brains to figure something out that we can all share because what we currently have is simply not working. A wiki is starting to look like the best idea but I can’t simply go and run it off a server somewhere. I want it to be at least be allowed, because I don’t want to lose my job trying to improve the company. It is confidential information, after all.

I’ve seen people lose their jobs for less than that.

Who’d have thought? 

@morganmpage: Ten years ago I would not have predicted that geek culture would plunge the world into political chaos.

I stopped feeling like one of these people long ago… Not because I grew out of gaming culture, but because I noticed those tendencies and could not put a name to them.

That and the simple lack of available time for gaming. Work is how you afford to have gaming time. The entire thread is so worth consideration. 

Coincidence: Software development

This post has been doing the rounds lately. I didn’t pay it much mind, filing it under “at last one developer sees the wrong of his ways.”

I read this, by Cory Doctorow, a few days later. It’s fiction but you betcha something like this will happen. It already may have but if so it has been kept quiet.

Then I found this article on Business Insider.

So yeah, software developers are definitely making the world a worse place and no amount of ethics will fix it. What a developer in the US doesn’t want to do, the company will find someone in Asia or Eastern Europe to write. Market dynamics as applied to ethics.

IoT, anyone?

Extra! Extra! Fake news are real! Extra

In addition to doing more to weed out lies and false propaganda, Facebook could tweak its algorithm so that it does less to reinforce users’ existing beliefs, and more to present factual information. This may seem difficult, but perhaps the Silicon Valley billionaires who helped create this problem should take it on before setting out to colonize Mars.

Source: Mark Zuckerberg Is in Denial – The New York Times

El Zuckerberto wants all the money he can have so he can be on the third ship to Mars. The first one made it there, the second one brought all the toys, and the third is for the rich people who want off the planet.

At least on twitter it’s easy to look up and see what the others are talking about, even while mired in abuse.

My job is managing being interrupted

Last year I turned off all my notifications. I stopped booking meetings. I started living asynchronously.

Source: Live asynchronously.

My job (and that of my coworkers) is being constantly stopped from finishing the task we are working on. I’m told that I’m really, really good at it, but I only got that way by working in the kitchen, where the job is, again, being interrupted.

But the cognitive load is immense, and intense. I often get home feeling more tired from working at the office job for 6 hours than from working in the kitchen for 12 hours.

And no, I don’t get breaks at either job unless it’s slow.

You’re just having a taco de ojo at this point

Services like Tinder and Hinge are no longer shiny new toys, and some users are starting to find them more frustrating than fun.

Source: The Rise of Dating-App Fatigue – The Atlantic

In my case it’s not app fatigue, it’s more of a life fatigue. My work schedule doesn’t help any, as the kind of gal I like usually has a work schedule that is exactly opposite mine.

It is one of the things that killed my last relationship, after all. The upkeep is just so, so hard.

Someone get me her book?

Since we seem to agree on the fact that Trump is a garbage monster, there’s no need to even go there. Instead, let’s talk about Hillary. First, allow me to reframe your assertion that she is monumentally corrupt. No, no. The system is monumentally corrupt, and Hillary is masterful at gaming it. I respect that. I don’t see it as a character flaw, because despite what Fox News would have you believe, Hillary really does have a conscience. She is a dyed-in-the-wool progressive who still manages to get shit done in this grotesque plutocracy of ours.

Source: Dear Coquette

Coquette is the best.

This is really scary stuff

Source: The Short Life of a Vulnerable DVR Connected to the Internet – SANS Internet Storm Center

I’ve set up DVRs and the UX/UI on most of them is appalling, along with the entire setup and configuration process. Then to find out the moment you connect them to your network they just become another attack vector, one that cannot be easily closed off.

These are pretty pricey devices that I believe can be replaced with a Raspberry Pi to obtain more flexibility and better recording quality. It’s just the software that’s needed.

No money for all these things!

Source: FIXED: Xbox One losing TV signal error message with DirectTV – Scott Hanselman

This is why piracy wins. You buy all the expensive toys, then you run into issues that require you to buy even more crap that consumes more power that then you have to remember to manage.

You know what doesn’t fail? Some HD or 4K torrent that you can just push to any display over any physical media. Plug and play, as it were. Funciona aqui, en China, y en la chingada.

No additional devices required. No matter where you are.

You cannot beat that.

Windows 10 and 4K

The simple answer:

Do not buy 4K monitors until Windows 10 fixes all its issues with them, which might be years from now.

Much blame lies with 3rd party developers not caring about how their software looks on HiDPI displays — looking at you, Notepad++ — but Microsoft itself has not decided on how they want to handle these displays in a definitive way.

When Apple tells developers it’s their way or the highway, they are lauded for it. When Microsoft does the same, they are dragged through the mud for it. In this instance I’m willing to give Microsoft the benefit of the doubt.

Hell, not even Google has figured out how to make Chrome look pretty in 4k. That’s how bad the situation is.

Thinking Tools: September 2016

Gordon does them every now and then, so I’m going to start doing them too:

  • This site, which I am meaning to most more often to (and not just pictures like I did before).
  • I guess proof is what looks to become a series of posts on my laptop being my router. I’ve posted about how I feel, so it’s progress.

  • Twitter, via Hotot+ on Chrome for the desktop, and Fenix on Android.
  • The problem is that with Twitter Co. being assholes to their devs, Hotot+ has had its API key suspended a few times and Fenix is not really in active development any more after running out of app tokens. Given the current news about Twitter Co. looking to sell itself I wonder what will replace it for me. It’s basically become my social life on the internet, since I’m not really active on IRC anymore. I am on facebook mostly for family.

  • Notepad++
  • Jot down pretty much anything that pops into my mind. Sometimes I do use it to edit blog posts for usually the text mode WordPress editor suffices. I’ve tried to do a diary of sorts in it but it’s harder than I thought it’d be.

  • Franz
  • I was using the Common Hangouts Chrome extension but Google went and fucked around with Hangouts again, so it stopped working. Pidgin is basically AWOL. Trillian is crap. So after much consideration I gave in and installed it. It looks like crap on my 4k display and Hangouts still has the stupid new interface, but at least it lets me have a single window for what little messaging I do these days.

  • KeePass
  • Been using it for years now. Probably won’t stop ever. Everything wants/needs its own password now.

    The most pressing need that I have for myself is a replacement for Tiddlywiki that I can run from this server; it’d probably require me to configure HTTPS but that’s another project worth learning. The main issue then becomes choosing an appropriate wiki that is about as flexible as tiddlywiki *without* requiring the use of any extensions on the browser. Running this from the server would also allow me to update it from any mobile devices. Tiddlywiki is decidedly desktop software; the clients available for on Android all suck.

    This is why it’s so pressing for me. I need something that lets me document my life so I can offload stuff from wetware onto software. I’ll keep trying using simple text for now… but I think my mind simply works better using a wiki paradigm.

    I really do wonder what Twitter will turn into once it doesn’t belong to itself, though.