Now that I’m actually working at two separate “office” jobs, I’ve noticed one thing.
Nobody wants to train you anymore, for anything at all. No matter how easy or complicated the job is, no matter how many issues might be prevented by spending an extra few hours of learning (and this goes for both employees and customers), no one wants to do it.
This is why you see jobs with insane requirements like:
- Fresh off school
- 4 year college degree
- 8 years of direct experience related to the job
- To live and die by the company
They want people who already know how to do the job so they don’t have to spend money training them.
That’s before we even bring out non-legal issues like transportation, demeanor, clothing… and legal ones, like religion, race, and country of origin. Yes, companies will _never_ admit it but sometimes they don’t hire someone because they happen to be the wrong skin color for the company, whatever the reason
So on the training front it usually becomes the issue of having someone formally take charge of the training process. A lot of companies don’t do this. If there is a knowledge base that new employees can refer to, sure, but if the knowledge is locked away inside of people’s brains or in documents they won’t have access to.
This is what I’m dealing with now, and it sucks. It leaves everyone in a bad place. A lot of people have ideas on how to fix it, but until the actual company decision-makers actually change nothing will come of it.
After a while you just figure out how to do the job, this is forgotten, then the cycle starts over elsewhere.