Shifts on the phone just… wear you down, humans. They wear you down, hard, no matter how fit you think you can take the damage.
You never see the person. You usually never even know what they look like (we have social media for that nowadays) but they sure wear you down, call after call.
Doesn’t matter if you’re apologizing to someone or if you’re apologizing for someone. The mere fact that you have to talk to someone is enough to grate on you.
This is why there is so much turnover at call centers. Talking to other humans is just hard. Because no matter what you’re calling about or why you’re calling about, they usually resent it.
The internet has not made this better. It has made this worse.