Heading towards el barra

he government of Mexico has a new problem on its hands: what to do with the burgeoning ranks of state governors, current or former, that are facing prosecution for fraud or corruption. It’s a particularly sensitive problem given that most of the suspects belong to the governing political party, the Institutional Revolutionary Party (PRI), which ruled Mexico uninterruptedly from 1929 to 2000. It returned to power in December 2012 with the election of Enrique Peña Nieto. And it clearly hasn’t changed its ways.

Source: Mexico’s Economy Is Being Plundered Dry | naked capitalism

Loopdedoop

Now that I’m actually working at two separate “office” jobs, I’ve noticed one thing.

Nobody wants to train you anymore, for anything at all. No matter how easy or complicated the job is, no matter how many issues might be prevented by spending an extra few hours of learning (and this goes for both employees and customers), no one wants to do it.

This is why you see jobs with insane requirements like:

  • Fresh off school
  • 4 year college degree
  • 8 years of direct experience related to the job
  • To live and die by the company

They want people who already know how to do the job so they don’t have to spend money training them.

That’s before we even bring out non-legal issues like transportation, demeanor, clothing… and legal ones, like religion, race, and country of origin. Yes, companies will _never_ admit it but sometimes they don’t hire someone because they happen to be the wrong skin color for the company, whatever the reason

So on the training front it usually becomes the issue of having someone formally take charge of the training process. A lot of companies don’t do this. If there is a knowledge base that new employees can refer to, sure, but if the knowledge is locked away inside of people’s brains or in documents they won’t have access to.

This is what I’m dealing with now, and it sucks. It leaves everyone in a bad place. A lot of people have ideas on how to fix it, but until the actual company decision-makers actually change nothing will come of it.

After a while you just figure out how to do the job, this is forgotten, then the cycle starts over elsewhere.

Annoyances

“Can I get someone who speaks English?”
I do believe I am speaking in English. What can I do for you?

Just because you’re calling customer service doesn’t mean I’m outside the US.

“I want to speak with a manager”
Sure thing. Can I have your order so I can tell my manager what you’re calling about?
“No I want a manager now because I don’t want to talk to you”
Unless I obtain this information I cannot transfer you to a manager. Anything else?

Give me something so I can help you. Otherwise I’ll tell you to fuck off.

“I want a cut”
We all want things. Do one more order and you’ll get your cut.
“NO I WANT A CUT NOW”
You already accepted the order. Finish it and you get cut. Otherwise you get written up.

These people are the ones doing the work, but really, most of them are idiots.

“Your menu is out of date and all the prices are wrong”
I can fix the prices on this order, have you sent your menu in?
“WE DON’T HAVE TIME FOR THAT”
Do. Not. Yell. At. Me.

There’s a reason why people don’t order from you anymore, dear restaurant owner.